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Step 2: Generate API credentials (Bearer token, API key, or HMAC secret).
Step 3: Click "Add Integration" in Teleman, fill in the webhook URL and credentials.
Step 4: Select which events to track and click "Test Integration" to verify.
Step 5: Activate and monitor webhook logs for delivery status.`},{title:"Supported Events",content:`• Call Completed: Full call data with transcripts, duration, sentiment analysis
• Lead Qualified: Hot leads detected by AI with sentiment scores
• Contact Added: New contacts created or imported
• Contact Updated: Changes to contact information
• Campaign Started: Campaign launch notifications
• DTMF Response: Phone keypress tracking for IVR`},{title:"Authentication Methods",content:`• Bearer Token (OAuth 2.0): Standard for most modern CRMs like HubSpot, Salesforce
• API Key: Custom header authentication (e.g., X-API-Key)
• HMAC Signature: Maximum security with cryptographic payload verification
• None: For testing only (not recommended for production)`},{title:"Webhook Payload Example",content:`When a call completes, your CRM receives:
{
  "event": "call_completed",
  "call_id": 123,
  "contact_name": "John Doe",
  "phone_number": "+15551234567",
  "duration": 120,
  "transcript": "Full conversation...",
  "sentiment_score": 0.85,
  "sentiment": "positive",
  "recording_url": "https://..."
}`},{title:"Testing & Monitoring",content:"Use the Test button to send a sample webhook and verify your integration. Check Webhook Logs for delivery history, response status codes, and error messages. Failed webhooks can be retried with a single click. Monitor success rate and recent activity in the stats dashboard."},{title:"Popular CRM Examples",content:`• ERPNext: Create @frappe.whitelist() endpoint in api.py
• Salesforce: Create Apex REST Resource
• HubSpot: Use workflow webhook trigger or Private App
• Zoho: Create Deluge script or webhook handler
• Pipedrive: Use API endpoint with API Key
• Custom CRM: Any REST API accepting POST requests`},{title:"Troubleshooting",content:`If webhooks aren't sending: Ensure integration is Active and events are selected. Check Laravel queue is running.

If getting 401 Unauthorized: Verify API credentials are correct. Test token with curl first.

If getting 500 errors: Check your CRM logs for endpoint errors. Ensure data format matches expected structure.

If timeouts occur: CRM endpoint must respond within 30 seconds. 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